Beispiel Gästekommunikation
WhatsApp, email and chat in one inbox, with replies the team does not write from scratch every time.
A platform for guest communication before, during and after the stay. All channels land in one inbox, standard questions are answered upfront, add-ons are offered before arrival. The difference from today's chaos: one owner and one history per guest.
Problems Beispiel Gästekommunikation solves
Each problem links to its page in the problem library: causes, cases, what other hotels did.
Our guest communication runs through too many channels
Requests get lost, replies take too long.
Negative reviews go unanswered
Public perception slowly slips.
Review volume outgrew the team's capacity to reply
Hundreds of reviews, a handful of replies, and it shows.
Long check-in queues during peak arrivals
First impression suffers, and review scores follow.
Honest limits
What the tool does not do well. Written with the vendor, read by hotels before the first call.
- 01Automatic replies are only as good as the knowledge base the hotel sets up once.
- 02The tool drafts review replies; the tone of voice stays a human job.
- 03Needs a clean PMS connection, otherwise the inbox does not know the guest.
Rather talk to someone who has rolled it out first?
Not a sales form. The person who runs the rollout in hotels is listed as a Hospi, with the same evidence and the same rules as every other Hospi.
Builds the knowledge base with every hotel in the first two weeks and checks back after the first season.
- Evidence: hotel, order, result for every solved problem
- Marked as vendor Hospi, never as a neutral consultant
- Replies within 48 hours
How this tool got here
Partner, marked as such
The vendor is a HOSPIS partner. The listing is paid for; the problems it is linked to are not.
No ranking
Tools appear next to the problems they solved. There is no “best of” list and no sorting by budget.
Hotels pay nothing
Problem library, directory and the first contact are free for hotels. Diagnosis and projects run through HOSPIS like with every Hospi.
This is how your profile would look. Type your name to see it in place; it stays in this browser only.