Beispiel PMS
The core system that finally puts arrivals, housekeeping and billing on one beat.
A cloud property management system for independent hotels. What matters is not the feature list but the migration: master data, open invoices, interfaces to POS and channel manager. That is where a switch succeeds or fails.
Problems Beispiel PMS solves
Each problem links to its page in the problem library: causes, cases, what other hotels did.
PMS migration stalled mid-rollout
Two systems live, neither one trusted by the team.
Server or cloud: we don't know whether to move our PMS
The server in the basement still runs, but every vendor only talks about cloud.
Our PMS doesn't fit our type of hotel
Half board, spa and packages get organised around the system instead of inside it.
Our PMS vendor was acquired and we're told to migrate
A letter from the new owner, a date, and suddenly the system switch is no longer a choice.
The registration card is still on paper
Every guest writes down at check-in what they already entered when booking.
Long check-in queues during peak arrivals
First impression suffers, and review scores follow.
PMS, POS and CRM don’t speak to each other
Guest data lives in silos, so personalisation is impossible.
Support replies days later
Saturday, 5 pm, the system hangs, and the hotline is closed until Monday.
Breakfast: tally marks on a list instead of real time
Ask the room number, find it on the list, tick it off. At nine the queue reaches the door.
Housekeeping isn't synced with arrivals
Guests wait for rooms and schedules slip.
Honest limits
What the tool does not do well. Written with the vendor, read by hotels before the first call.
- 01Migration realistically takes three to five months, not six weeks.
- 02Self check-in only relieves the front desk if registration and payment are part of the plan.
- 03Reporting is built for operations; finance dashboards need a separate tool.
Rather talk to someone who has rolled it out first?
Not a sales form. The person who runs the rollout in hotels is listed as a Hospi, with the same evidence and the same rules as every other Hospi.
Guides PMS switches from data migration to the first high season on the new system.
- Evidence: hotel, order, result for every solved problem
- Marked as vendor Hospi, never as a neutral consultant
- Replies within 48 hours
How this tool got here
Partner, marked as such
The vendor is a HOSPIS partner. The listing is paid for; the problems it is linked to are not.
No ranking
Tools appear next to the problems they solved. There is no “best of” list and no sorting by budget.
Hotels pay nothing
Problem library, directory and the first contact are free for hotels. Diagnosis and projects run through HOSPIS like with every Hospi.
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