Our property isn't adequately accessible

There is a ramp, and there is an accessible room — but the way there leads over two steps, and on the phone nobody can say reliably what the house can actually do.

Typical for: houses grown over time with level changes · operations facing renovation or extension · houses that have accessible rooms but don't describe them

Documented by Hospis

Updated: 16 September 2026

How you recognize it

  • Walk the whole guest journey — car park, entrance, lift, room, breakfast, spa — and list every interruption.
  • Measure the decisive points: door widths, steps, turning areas, heights.
  • Write an honest accessibility profile with measurements and limits — including what doesn't work.
  • Check what your website and booking path say about it and whether it matches the profile.
  • Attach the pending measures to renovations you are planning anyway instead of running them separately.
  • Clarify the requirements that apply to your house with your building consultant — they differ by country, property and grandfathering.

Matching Hospi

MU

Much Untertrifaller

Architecture · Building in existing fabric · Alpine construction — Bregenz
AdviseImplement

Reads houses grown over time on site, finds the points where the route breaks, and orders the measures by what the existing fabric allows.

Mapped to root cause
Accessible means one room, not a routeEveryone waits for the next official requirement
View profilePersonally vetted · independent match

Which path fits your situation?

01

Diagnosis

390 € fixed price

A vetted Hospi analyses your situation in a structured way — in conversation and with a written result. Every statement clearly labelled: FACT, BENCHMARK, HYPOTHESIS or CONCLUSION. You get a concrete path, not a sales meeting.

  • A legitimate outcome is also: no engagement needed.
  • If an engagement follows, the diagnosis fee is fully credited.
02

Urgent support

Acute situation? Your case is reviewed with priority — response within 48 hours.

Cause fields — how to tell them apart

In existing buildings, accessibility rarely fails on willingness. It fails because it is thought of as a single measure instead of a continuous route — and because nobody writes down what the house can actually do.

These fields are complete, and many properties get there on their own — that is what this page is for. The cost simply does not appear on an invoice: internal hours, a few attempts, and a season that keeps running in the meantime.

01

Accessible means one room, not a route

How you spot it

The room meets the requirements, the entrance, spa or restaurant do not — the guest arrives but cannot move through the house.

The way out

Walk the whole guest journey — car park, entrance, lift, room, breakfast, spa — and list the interruptions. Only that list shows what a single measure actually achieves.

02

The actual state is not documented

How you spot it

Every shift answers enquiries differently, the website shows a symbol without explanation.

The way out

An honest accessibility profile with measurements and limits. Guests with impairments book reliability, not perfection — a clear limit beats a vague promise.

03

Everyone waits for the next official requirement

How you spot it

The topic only comes up when an authority or a complaint raises it.

The way out

Attach the pending measures to renovations already planned — then they are part of the budget instead of a special item. What applies to your house belongs with your building consultant; requirements differ by country, property and grandfathering.

04

Accessibility is seen as a cost item

How you spot it

Only the effort gets discussed, never the demand — although guests with impairments rarely travel alone and mostly outside peak periods.

The way out

Address the segment deliberately once the house can deliver: in the accessibility profile, in the booking path, in phone training. Otherwise you pay for the work and never sell it.

Frequently asked

Do we have to rebuild the whole house?
No. What matters is one continuous route through the areas you offer — and honesty about the rest.
What applies legally to our house?
That depends on country, property and grandfathering and belongs with your building consultant or authority. A platform can structure the question for you, not answer it.
Where do we start?
With the accessibility profile. It costs nothing but time, prevents wrong bookings and shows at the same time where the work has to start.

Describe your situation

The problem context is automatically included — you do not need to repeat anything.

Problem
Our property isn't adequately accessible