Tech
8 problems · 7 fully documented
Systems problems in hotels arise at the interfaces — between PMS, POS, CRM, payment and data protection — which is why a migration or rollout almost always affects more than the one system.
Fully documented (7)
- Fully documentedPMS migration stalled mid-rolloutTwo systems live, neither one trusted by the team.
- Fully documentedPMS, POS and CRM don't speak to each otherGuest data lives in silos — personalisation is impossible.
- Fully documentedOur guest data is scattered and unusedNo 360-degree view of the guest.
- Fully documentedOur POS and payment systems are dated and siloedBilling and reconciliation are error-prone.
- Fully documentedOur numbers are scattered across too many systemsDecisions take too long.
- Fully documentedOur Wi-Fi and IT aren’t up to standardOutages disrupt guests and operations.
- Fully documentedWe lack a plan to catch up digitallyInvestments happen ad hoc, not strategically.
Logged — documentation follows (1)
These problems are in the catalogue but not yet fully documented. If one of them is yours, tell us — cases are what turn a logged problem into a documented one.
Hospis for this area (1)
Hospis from the network whose work covers this category.
Your problem isn't listed? Tell us your case