Tech

Our POS and payment systems are dated and siloed

Restaurant, bar, spa and front desk each have a till. In the evening someone reconciles what drifted apart during the day, with paper and a calculator.

Typical for: properties that grew with each department getting its own system · businesses with tills from before the fiscal-compliance changeover · houses facing a PMS migration

Documented by Hospis

Updated: 13 October 2026

How you recognize it

Charges from restaurant, bar or spa don’t land on the room bill automatically
Payment terminals aren’t linked to the till; amounts are typed in twice
End-of-day regularly takes more than half an hour and often ends with discrepancies
One or more POS systems are no longer developed by the vendor
Revenue per area is only visible at month-end from accounting
When something fails, there is no contact who understands the whole setup

Matching Hospi

Josef Walch

Digitalisation · AI in operations · Systems · Lech am Arlberg

Works with protel · Mews · Mews POS · Smart Host

AdviseImplement

Has implemented POS, payment and PMS connections in a running hotel, and builds the map with properties from which the right sequence emerges.

Mapped to root cause

Every department has its own systemTill and payment are decoupledRoom posting is manualNobody owns the system landscape

View profilePersonally vetted · independent match

Software that solved this problem

Tools appear here next to the problems they solved, marked as partners, with honest limits and the person who runs the rollout. No ranking.

POSPartnerExample

Beispiel Kassensystem

Implementation Hospi: Head of customer success

One POS for restaurant, bar and spa that talks to the PMS and makes margin visible.

View partner profile

Which path fits your situation?

Diagnosis

390 € fixed price

A vetted Hospi analyses your situation in a structured way, in conversation and with a written result. Every statement clearly labelled: FACT, BENCHMARK, HYPOTHESIS or CONCLUSION. You get a concrete path, not a sales meeting.

A legitimate outcome is also: no engagement needed.
If an engagement follows, the diagnosis fee is fully credited.

Urgent support

Acute situation? Your case is reviewed with priority, with a response within 48 hours.

Cause fields and how to tell them apart

Siloed tills are almost never a decision. They are the result of ten small decisions over ten years, each sensible on its own. The way out doesn’t start with a system change but with understanding what talks to what today.

These fields are complete, and many properties get there on their own. That is what this page is for. The cost simply does not appear on an invoice: internal hours, a few attempts, and a season that keeps running in the meantime.

Every department has its own system

How you spot it

The restaurant till came with the tenant, the spa has software from the cosmetics supplier, front desk the PMS. None was chosen with the others in mind. Interfaces don’t exist or were never set up.

The way out

A map of the systems: what is in use, what it costs, what talks to what, what should. Usually two connections remove most of the effort, without replacing everything.

Till and payment are decoupled

How you spot it

The amount is typed into the till and then again into the terminal. Tips, splits, voids: twice every time. Evening reconciliation corrects typos that shouldn’t exist.

The way out

Connect terminal and till so the amount is created once. Modern POS and payment providers offer this as standard. Someone just has to decide and set it up.

Room posting is manual

How you spot it

The guest signs the ticket, the ticket goes to front desk, and front desk posts it to the room, eventually. At check-out a dinner is missing or doubled. Both cost trust.

The way out

Connect till and PMS, post to room directly from the outlet. That is the one interface that almost always pays back immediately, in time, errors and awkward conversations at check-out.

Nobody owns the system landscape

How you spot it

The POS dealer knows the till, the PMS vendor its PMS, the accountant the books. Nobody understands the whole. Every problem starts with the search for who is responsible.

The way out

One person in the house who maintains the map and is the contact for all vendors. That needs no IT training, just ownership and an up-to-date list.

Every department has its own system

How you spot it

The restaurant till came with the tenant, the spa has software from the cosmetics supplier, front desk the PMS. None was chosen with the others in mind. Interfaces don’t exist or were never set up.

The way out

A map of the systems: what is in use, what it costs, what talks to what, what should. Usually two connections remove most of the effort, without replacing everything.

Till and payment are decoupled

How you spot it

The amount is typed into the till and then again into the terminal. Tips, splits, voids: twice every time. Evening reconciliation corrects typos that shouldn’t exist.

The way out

Connect terminal and till so the amount is created once. Modern POS and payment providers offer this as standard. Someone just has to decide and set it up.

Room posting is manual

How you spot it

The guest signs the ticket, the ticket goes to front desk, and front desk posts it to the room, eventually. At check-out a dinner is missing or doubled. Both cost trust.

The way out

Connect till and PMS, post to room directly from the outlet. That is the one interface that almost always pays back immediately, in time, errors and awkward conversations at check-out.

Nobody owns the system landscape

How you spot it

The POS dealer knows the till, the PMS vendor its PMS, the accountant the books. Nobody understands the whole. Every problem starts with the search for who is responsible.

The way out

One person in the house who maintains the map and is the contact for all vendors. That needs no IT training, just ownership and an up-to-date list.

Frequently asked

Do we have to replace all tills at once?: Rarely. Usually replacing the oldest system and connecting the rest is enough. A complete swap is a project for the off-season, not for on the side.
Should we combine this with a PMS migration?: If a migration is due anyway, yes. Then POS and payments get planned in from the start. If not, connecting existing systems is the faster route.
Which system is the right one?: It depends on the PMS, the outlets and the house. Hospis only recommends systems a Hospi has actually used in hotel operations, no commission, no paid placement.
Are there legal deadlines that speed up replacing a till?: In Austria, cash registers with signature cards that are no longer certified must, according to the finance ministry, be switched to new cards by May 2027 at the latest, and according to the Chamber of Commerce failing to do so can bring fines of up to 5,000 euros. Since 1 October 2026, receipts may also be issued electronically, provided the till supports it. In Germany, food in restaurants has been taxed at 7 percent and drinks at 19 percent since 1 January 2026, and the till has to reflect that. If you run an old system, it is best to ask the manufacturer now whether it still meets these requirements.

Describe your situation

The problem context is automatically included, you do not need to repeat anything.

Problem

Our POS and payment systems are dated and siloed

See all problems

Our POS and payment systems are dated and siloed

How you recognize it

Matching Hospi

Josef Walch

Software that solved this problem

Beispiel Kassensystem

Which path fits your situation?

Diagnosis

Urgent support

Cause fields and how to tell them apart

Every department has its own system

Till and payment are decoupled

Room posting is manual

Nobody owns the system landscape

Every department has its own system

Till and payment are decoupled

Room posting is manual

Nobody owns the system landscape

Frequently asked

Describe your situation

Related situations

PMS, POS and CRM don’t speak to each other

PMS migration stalled mid-rollout

Our numbers are scattered across too many systems