HospisHospis
Soforthilfe
Back·Tech & Systems

Our Wi-Fi and IT aren’t up to standard

The Wi-Fi drops on the third floor, the POS hangs when the network is full, and every outage means calling the one technician who knows the house. Guests rate this — and operations suffer from it.

Typical for: grown properties with networks from several build-out phases · operations without an IT owner · houses whose systems share the same network as guests

Documented by Hospis

Updated: 14 September 2026

How you recognize it

  • Wi-Fi complaints appear regularly in reviews or at reception
  • There is no current network plan (cabling, access points, switches)
  • Guest, staff and operational devices are not on separate networks
  • In an outage everything depends on one external person who knows the house
  • Passwords and access have grown over years and are documented nowhere centrally
  • The internet connection hasn’t been adapted to grown demand in years

Matching Hospi

JW

Josef Walch

Digitalisation · AI in operations · Systems — Lech am Arlberg
Works with protel · Mews · Mews POS · Smart Host
AdviseImplement

Surveys network and IT in live operations, orders responsibilities and contractors, and turns grown patchwork into infrastructure that carries guests and systems.

Mapped to root cause
The network grew, it wasn’t plannedGuests and operations share one networkNobody owns the ITThe connection no longer fits the demand
View profilePersonally vetted · independent match

Which path fits your situation?

01

Diagnosis

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  • A legitimate outcome is also: no engagement needed.
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02

Urgent support

Acute situation? Your case is reviewed with priority — response within 48 hours.

Cause fields — how to tell them apart

Poor Wi-Fi and fragile IT are rarely a device fault. Usually the network grew along over the years without ever being planned — and nobody owns it. We see four causes again and again.

These fields are complete, and many properties get there on their own — that is what this page is for. The cost simply does not appear on an invoice: internal hours, a few attempts, and a season that keeps running in the meantime.

01

The network grew, it wasn’t planned

How you spot it

Every renovation brought new access points, every bottleneck a new switch, every contractor their own solution. What it became, nobody knows completely — until something fails and the search begins.

The way out

An inventory of the network: what is installed, how it is connected, how old each part is. From that comes a plan that drastically shortens troubleshooting — and shows where to invest and where not.

02

Guests and operations share one network

How you spot it

When the house is full and everyone streams, the POS hangs too. And every guest device sits on the same network as PMS, locking system and office computers — a risk nobody consciously decided.

The way out

Separate networks for guests, staff and operational systems with clear priorities. With today’s network technology that is standard — and it protects both the guest experience and the operation.

03

Nobody owns the IT

How you spot it

IT belongs to everyone and no one. Decisions happen when something breaks, documentation not at all. The external technician is the only person with an overview — and thus a concentration risk.

The way out

Clear ownership in the house — not as a technology expert, but as the person responsible for contractors, documentation and decisions. Access, contracts and plans belong to the house, not to the technician.

04

The connection no longer fits the demand

How you spot it

The internet line dates from a time when guests checked emails. Today they stream in every room, the house phones over the network and the systems run in the cloud — over the same line.

The way out

Assess the actual demand and align the connection to it — including redundancy when POS and PMS run in the cloud. First the line, then the access points: in that order patchwork becomes infrastructure.

Frequently asked

Isn’t mounting a few new access points enough?
If cabling, network separation and the connection are right — maybe. Usually, though, the visible access points are the last link of a chain that is already weak before them. So first the view of the whole, then the device list.
What does Wi-Fi have to do with our reviews?
For many guests Wi-Fi is basic equipment like hot water. When it doesn’t work, it shows up in reviews — regardless of how good the rest of the stay was. Conversely, nobody praises good Wi-Fi: it only stands out negatively.
Do we need a dedicated IT employee for this?
In most houses, no. It needs a responsible person in the house and a contractor with documented handover. What matters is that knowledge and access sit in the house — not who pulls the cables.

Describe your situation

The problem context is automatically included — you do not need to repeat anything.

Problem
Our Wi-Fi and IT aren’t up to standard

Related situations

PMS, POS and CRM don't speak to each other

Guest data lives in silos — personalisation is impossible.

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We lack a plan to catch up digitally

Investments happen ad hoc, not strategically.

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Long check-in queues during peak arrivals

First impression suffers — and review scores follow.

View solution
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