Cancellations arrive three days before arrival, too late to resell the rooms. The terms are generous because the portal suggested them, and nobody knows exactly what that costs over a year.
Typical for: properties with a high OTA share · leisure hotels with short-notice cancellation waves in bad weather or poor snow · operations without an overview of cancellation and no-show rates
Documented by Hospis
Updated: 26 September 2026
Sets up rates and terms so that flexibility for guests and predictability for the property fit together.
A vetted Hospi analyses your situation in a structured way, in conversation and with a written result. Every statement clearly labelled: FACT, BENCHMARK, HYPOTHESIS or CONCLUSION. You get a concrete path, not a sales meeting.
Acute situation? Your case is reviewed with priority, with a response within 48 hours.
Cancellations are part of the business. They become expensive when terms don't fit your own demand, cancellations come too late and freed rooms aren't resold in time.
These fields are complete, and many properties get there on their own. That is what this page is for. The cost simply does not appear on an invoice: internal hours, a few attempts, and a season that keeps running in the meantime.
The problem context is automatically included, you do not need to repeat anything.
Strong occupancy, weak margin: the channel mix is bleeding the P&L.
Without mix steering we give away margin.
Parity breaches undermine our own website.
